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Identify Problem
03
Find Solutions
Microwave turntable not turning
01 - Microwave Turntable Motor
Use a multimeter to test the motor for continuity. If the turntable motor does not have continuity, replace it.
Required Part
Microwave Turntable Motor
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Most Common Solution
02 - Microwave Glass Tray Drive Coupling
If the microwave turntable is not turning the glass tray drive coupling could be broken or stripped out. Gently pull the coupling off the drive motor shaft to inspect the drive coupling for damage.
Required Part
Microwave Glass Tray Drive Coupling
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Common Solution
03 - Microwave Glass Tray Support
If the microwave turntable is not turning the glass tray support could be broken or stripped out. Gently pull the support off the drive motor shaft to inspect the tray support for damage.
Required Part
Microwave Glass Tray Support
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Common Solution
04 - Microwave User Control and Display Board
The user control and display board might be defective. However, the turntable motor is much more likely to be at fault. First, test the incoming power to the turntable motor. If the motor is not getting power, the user control and display board may be defective. If the user control and display board is defective, replace it.
Required Part
Microwave User Control and Display Board
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Common Solution
05 - Turntable option turned off
When the microwave turntable turns, the food is cooked evenly. If the turntable stops turning there may be hot spots where the microwaves are concentrated in one area. If the turntable is not turning, confirm the turntable option is turned on (if applicable).
06 - Microwave Control Board
The control might be defective. However, the turntable motor is much more likely to be at fault. First, check the incoming power to the turntable motor. If the turntable motor is not getting power, the main control board may be at fault.
Required Part
Microwave Control Board
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Common Solution
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